This page was created to answer some of your most frequently asked questions
Frequently asked questions.
Contact us at 804-266-6600. Monday through Friday 8am – 5pm Eastern Standard Time.
The second reason is your company owned VoIP PBX is sending the wrong (CNIP) Calling Name Identification Presentation and the call path is 100% VoIP. The call never hits the old school public switch telecom networks (PSTN) that “DIP” CNAM databases. Thus, YOU are controlling your outbound name to SOME all VoIP path endpoints. Ask your PBX vendor to provide the value of the CNIP setting in your PBX programming.