Caller ID is 15 characters and/or numbers when carried between carriers and 30 characters when “on net” or an all VoIP path. We will fix both.   While the original Bellcore spec allowed for upper and lower case characters, carrier policy is to set all UPPERCASE characters. Thus, we can’t promise upper and lower case characters.

Further, we must set the name the same as it appears on your phone bill.

Services are prepaid by check or credit card payment link.

The short answer is Verizon has a policy of not paying for CNAM info.

04/01/2013 04:30 PM email from Verizon
“We recently expanded LNP (local number portability) capabilities. This was done to reduce/eliminate the number of misrouted CNAM queries; however, it also changed the CNAM experience for ported (TN) telephone numbers outside the East region when calls terminate to Verizon East. Prior to the LNP expansion, the state name would/should have displayed. This recent change to expand LNP capabilities (in the calling scenario mentioned) combined with no reciprocal contractual agreements between Verizon East and the originating TNs’ carrier, the CNAM display for the terminating customer will either be no display, Unavailable or Out of Area.”

It is easiest to Verizon landline termination CNAM issues for you when you call a Verizon telephone number if

• You have (originate calls with) Verizon.
• You ported away from Verizon but remain in the Verizon region.
• Your telephone carrier has a reciprocal agreement with Verizon. (How would you know, but we need to say this.)

Make sure you have a written agreement with us on the goal for CNAM on termination to Verizon landlines before you send us money.

We then submit the changes to your primary carrier and to other independent name databases across the country. Our reports carry weight with the database providers.

We may also need to add, delete or change directory listings as they may affect Caller ID Name.

We do make many follow up tests, phone calls and emails. It’s a lot of work!

Call us back and discuss your issue. If you like what you hear…

Send us payment via our payment link.

Send us two pages from your phone bill. The front page and the page showing your telephone number(s). Larger project? Send us an excel sheet with the numbers.

We call you to make initial tests and collect other required information.

We will need you to involve your account manager for some name corrections if calls made FROM your office TO your own office have the wrong name.

AT&T is not a currently listed carrier in our system but we will fix AT&T as well.

We provide a one year warranty on the CNAM database corrections so long as it was not caused by you! (Account change or carrier change)

Handle any CNAM requests related to 800, 900 or non-US numbers.

Make name changes to a name not reflected on your master or sub account phone bill.

Call us if you are considering this 60 days BEFORE the change and we will provide advice to keep it fixed or manage the entire conversion.