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Phone systems just send your Caller ID number to the destination. The receiving end must look up the name. The caller ID name (CNAM) may come from one of over fifteen “CNAM” databases. These databases don’t always update each other. Some carriers choose not to update their name databases often enough.
The second reason is your company owned VoIP PBX is sending the wrong (CNIP) Calling Name Identification Presentation and the call path is 100% VoIP. The call never hits the old school public switch telecom networks (PSTN) that “DIP” CNAM databases. Thus, YOU are controlling your outbound name to SOME all VoIP path endpoints. Ask your PBX vendor to provide the value of the CNIP setting in your PBX programming.