Caller ID is 15 characters and/or numbers when carried between carriers and 30 characters when “on net” or an all VoIP path. We will fix both.   While the original Bellcore spec allowed for upper and lower case characters, carrier policy is to set all UPPERCASE characters. Thus, we can’t promise upper and lower case characters.

Further, we must set the name the same as it appears on your phone bill.

The destination carrier does not wish to purchase CNAM information and their own databases have no name record for your calling number. Read the next paragraph

We first provide you a report from our databases showing the scope of the problem.

We then submit the changes to your primary carrier and to other independent name databases across the country. Our reports carry weight with the database providers.

We may also need to add, delete or change directory listings as they may affect Caller ID Name.

We do make many follow up tests, phone calls and emails. It’s a lot of work!

You are buying the most detailed and professional report available in the industry

• a before and after “fix” caller ID name report across the major national carriers and databases in our CNAM report.
• repair of any Calling Name errors
• a spam rating check and clear across Verizon Wireless, AT&T and T-Mobile.
• the port history of the telephone number
• various public database searches such as

Call or email us. We will run a free name database report for you and email it to you.

Call us back and discuss your issue. If you like what you hear…

Send us payment via our payment link.

Send us two pages from your phone bill. The front page and the page showing your telephone number(s). Larger project? Send us an excel sheet with the numbers.

We call you to make initial tests and collect other required information.

We will need you to involve your account manager for some name corrections if calls made FROM your office TO your own office have the wrong name.

We our telephone number deep search report shows how you appear to Verizon Wireless, AT&T and T-Mobile phones.  Should you see a fraud rating, we will remove the fraud rating and optionally, if you are a telecom professional, train you how to do it yourself.

Regarding our Spam Rating Repair Services

We offer services similar to CallerIDReputation.com, NumberVerifier.com, and QualityVoiceData.com EXCEPT,  we don’t provide daily monitored spam rating services. Instead, we allow you to run reports as you see fit such as once a week.

So, our reports are manually run by the end user and thus cost less.

If you are a huge call center, use one of the companies listed above. If your organization makes less than 500 calls per day,  our self-check reports are likley a better value.

We developed these services to support our hosted voice customers. The “FixCallerID” service itself is not our primary income stream.

Regarding our Caller ID Name Database Repair Services

We started FixCallerID.com in 2008. We are unsure who competes with us. The service is not a growth market and one day our CNAM repair service will be unnecessary.

We are telecom gurus. We are a family owned and multiple family operated business since 1988.